May 10, 2023

Dubai's real estate industry has been expanding rapidly in recent years, attracting property owners and investors from all over the world. While the sector presents ample opportunities for growth and profitability, property owners in Dubai often find themselves in disputes with their property management companies. In this article, we will discuss technical conflicts between property owners and management companies in Dubai in regard to the maintenance of the common areas in shared ownership buildings and communities

In Dubai, management companies are responsible for maintaining common areas in shared ownership residential and commercial buildings and communities in the Freehold areas of Dubai. Common areas may include lobbies, hallways, elevators, parking areas, and other shared spaces that are accessible to all tenants or residents but also includes the structure, the roof, pump rooms, and other back-of-house areas needed to operate the building. When property management companies fail to maintain these common areas, it can cause frustration and inconvenience for owners and residents, and even lead to life and safety hazards.  

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Importance of Maintaining Common Areas

Maintaining common areas is essential for creating a positive living or working environment. Neglected common areas can lead to several issues, including:

  • Life and Safety hazards: A lack of maintenance can lead to life and safety hazards such as  Issues with active or passive firefighting systems or structural issues that may develop to more serious issues
  • Aesthetics: Common areas that are not well-maintained can give a negative impression to visitors and potential tenants or buyers
  • Health hazards: Neglected areas can also pose health hazards such as mold or insect infestations.
  • Property value: Poorly maintained common areas can decrease the value of the property, making it less attractive to potential buyers or tenants.

Consequences of Neglecting Common Areas

When  management companies neglect common areas, it can lead to several consequences, including:

  • Legal Issues: management companies have a legal obligation to maintain common areas. Failure to do so can lead to legal disputes and fines. 
  • Tenant complaints: Neglected common areas can lead to complaints from tenants, who may become dissatisfied with their living or working environment.
  • Decreased occupancy rates: Poorly maintained common areas can deter potential tenants or buyers from renting or purchasing the property.
  • Increased vacancy rates: Dissatisfied tenants may choose to move out of the property, leading to increased vacancy rates.

Steps to Address Neglected Common Areas

If you are a tenant or owner of a property where common areas are being neglected, there are several steps you can take:

Contact the Management Company: The first step is to contact the management company and report the issue. It is important to document the complaint and follow up with the company to ensure that the issue is addressed.

Escalate the Complaint: If the management company fails to address the issue, escalate the complaint to the Real Estate Regulatory Authority (RERA). Before escalating the matter collect the documents needed to file a case. Realpoint Real Estate Consultancy as  a certified Property Inspection Company  can conduct an inspection of the property and building to document the issues and provide a Technical Report as per RERA’s requirements to help you resolve the conflict and to force the management company to resolve the issue quickly

Seek Legal Assistance: If the issue persists, seek legal assistance from a lawyer or consult with RERA to understand your legal options. This might become a very costly option so try to consider all the above before 

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In Dubai, management companies have a legal obligation to maintain common areas. Neglecting common areas can lead to several consequences, including legal disputes, decreased occupancy rates, and increased vacancy rates. If you are an owner of a property where common areas are being neglected, it is important to take action and report the issue to the management company, or RERA. With the right approach, neglected common areas can be addressed, creating a positive living or working environment for occupants and improving the value of the property.

Realpoint Real Estate Consultancy team consists of experienced and certified professionals who are trained to identify potential issues and provide solutions to ensure that the property management company is cooperative. We are committed to providing high-quality services and delivering accurate and comprehensive reports to our clients. Our Technical Report will define the root cause of the problem, provide the necessary solution, define the damages caused by the problem and suggest the necessary repairs required along with the necessary budget


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